IT AND IT SERVICE MANAGEMENT (ITIL)

Best Practice Implementation

• Description of all services based on templates by the relevant specialists (application / service manual). Contains information on preparing an operating manual and information for first and second level to correct errors.
  
  
• Preparation of an operating manual for each service on the basis of the application manual. Contains information on depicting a workflow, including a specification of specialists in charge.
  
  
• Incorporation of operating manuals into the CMDB equivalent to a business management concept. Contains the SLAs and superordinate references to other services and CIs of the infrastructure.

Best Practices Model

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