IT AND IT SERVICE MANAGEMENT (ITIL)

@-yet Service Management

@-yet takes into account operational aspects in the early phases of IT projects. The costs of IT services depend largely on business structures and processes. Also in large-scale projects, @-yet follows pragmatic concepts developed together with the client. Important here are straightforward project steps with easily comprehensible and useful results for each step.

• Service management helps minimize
  • operating expenses
  • assurance of Service Quality
• based on
  • workflow mechanisms (course of descriptions)
  • target-oriented control (assignment to addressees)
  • escalation management (workflow monitoring)
  • information control (linking of all "relevant" information)

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