IT AND IT SERVICE MANAGEMENT (ITIL)

@-yet Cost Transparency

Here @-yet uses its own service provider/outsourcer history along with numerous projects with IT service providers.

The production costs for the IT services comprises

• investment,
• maintenance and
• service costs.

The architecture of the IT Factory and its division into building blocks enables production costs to be determined with great precision. Operating services are divided into service types and service building blocks that are then used as a basis for calculating the cost of the respective IT service.