IT AND OUTSOURCING

@-yet Process Model

@-yet has developed its own methodology in close keeping with standards such as BSI Baseline Protection and ITIL in order to achieve rapid results.

• Assessment
• Service Level Agreement
• Basis for Decision Making
• Result

Assessment

An @-yet assessment works out the role that IT plays within the business processes (business impact) and determines the exicting potential.

For all the IT cost cutting measures, IT outsourcing decisions and for IT risk management it is essential for companies to be capable of answering the following questions:

• Which core business processes are supported significantly by IT?
• What are the concrete requirements that IT services must meet with regard to quality and quantity?
  (e.g. maximum non-productive time, availability)
• What are the economic consequences if IT services fail?
• Which IT core services support the business processes? (e.g. ERP)
• Which IT components (hardware, software, systems) support the IT core services?
• Which core IT business processes have been implemented?
• What service level agreements have been defined and/or are necessary?
• How is the IT business process built up, what resources are needed, and how are the processes defined?
• What IT plans exist (new services, data growth etc.)?
• What is the IT security standard/security process like within the enterprise? What measures have been put in place?
• etc.
  

Also, essential to an examination of a business are the objectives regarding:

• growth,
• internationalization,
• new business models etc.
  

Service Level Agreement

The picture resulting from this contains all the necessary IT requirements - the so-called "Business Level Requirements" (BLR) - of the core business.

If this has been comprehensibly documented, the target-performance comparison is made. In this comparison the existing IT is measured against the defined BLR.

From the results of the assessment and the comparison with the BLRs the concrete SLAs are developed. They represent the concrete basis for both the outsourcing and the owner operation.

Basis for Decision Making

Results and measures, probably several courses of action for the decision-maker arise from assessment and BLR in order for costs, quality and flexibility to be rearranged in the direct context of the business requirements.

The Result

@-yet delivers among other things the following results:

• Service catalog with a clear definition of the services required
• Set of rules for change management
• Set of rules for handling changes in requirements flexibly during the period of operation
  ("adaptive outsourcing")
• Definition of service level agreements
• Operating/partnership concepts in accordance with ITIL (roles & responsibilities of client - outsourcer)
• Documents for the contract drawing.